Privacy Policy
How Sydney Ironing collects, uses, and protects your personal information.
1. Introduction
Sydney Ironing ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
2. Information We Collect
When you book a pickup, place an order, create an account, or contact us, we may collect:
- Your name, email address, and phone number
- Your pickup and delivery address
- Order details, including garments, pricing, and special instructions
- Payment information (processed securely by our payment provider, Stripe — we do not store your full card details on our servers)
- Account login details, if you create a My Account profile
- Basic technical information such as browser type and IP address, for site security and performance
3. How We Use Your Information
We use your information to:
- Process and fulfil your bookings and orders, including pickup, ironing/laundry, and delivery
- Communicate with you about your order status, confirmations, and any delays
- Process payments securely through our payment provider
- Respond to enquiries sent via our Contact page or email
- Improve our website and Services
- Meet our legal and accounting obligations
We do not sell your personal information to third parties.
4. Third-Party Services
We use trusted third-party providers to operate our Services, including:
- Stripe — for secure payment processing. Stripe's own privacy policy governs how it handles your payment data.
- WooCommerce / WordPress — the platform our website and order system run on.
- Email delivery services — to send booking confirmations and order updates.
These providers only receive the information necessary to perform their function and are not permitted to use it for any other purpose.
5. Data Storage & Security
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse, including secure hosting and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies and similar technologies to keep your cart and booking session active, remember your preferences, and understand how our site is used. You can disable cookies in your browser settings, though some parts of our site (such as booking and checkout) may not function correctly without them.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your account and associated personal information, subject to any legal or accounting retention requirements
- Opt out of any non-essential email communications
To exercise any of these rights, contact us at info@sydneyironing.com.au.
8. Data Retention
We retain your order and account information for as long as necessary to provide our Services, meet legal and tax obligations, and resolve any disputes. You may request earlier deletion of your account information at any time, subject to these requirements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@sydneyironing.com.au.