Terms & Conditions

1. Acceptance of These Terms

By booking a service through Sydney Ironing, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

By proceeding with a booking and ticking the required confirmation checkbox, you confirm that:

• You are at least 18 years of age.
• You are the authorised holder of the payment card used.
• You authorise Sydney Ironing to process payments as described below.
• You agree to our Refund Policy, Privacy Policy, and these Terms & Conditions.

Failure to agree with these Terms means you must not use our services.

2. Our Services

Sydney Ironing provides professional ironing and garment pressing services with pickup and delivery throughout our advertised service areas.

Our services are strictly ironing and garment pressing services. We do not provide dry cleaning, alterations, tailoring, stain removal guarantees, or garment repair services unless specifically stated.

Service availability, pricing, pickup windows and turnaround times may change without prior notice.

3. Booking Process

Bookings may be made through our website.

To secure your booking:

• A temporary AUD $1.00 authorisation/booking hold will be charged to your nominated payment card.
• This booking hold confirms the validity of your payment method and reserves your requested pickup.
• After Sydney Ironing reviews and accepts your booking, the remaining balance will be charged automatically using the same payment method.
• If we cannot accept your booking, the booking hold will be released or refunded in accordance with Stripe's processing times.

Submitting a booking does not guarantee acceptance until Sydney Ironing confirms availability.

4. Stripe Payment Authorisation

Sydney Ironing securely processes online payments through Stripe.

By submitting your booking, you expressly authorise Sydney Ironing and Stripe to:

• Verify your payment method.
• Process the initial booking hold.
• Process the remaining balance once your booking has been reviewed and accepted.
• Process additional authorised charges where applicable (such as agreed service additions).

Payment information is processed securely by Stripe and is never stored on Sydney Ironing's servers.

You acknowledge that payment processing is subject to Stripe's terms, security procedures and fraud prevention systems.

5. Cardholder Declaration

By completing a booking you declare that:

• You are the authorised cardholder or have permission from the cardholder to use the payment method.
• The payment has been voluntarily authorised by you.
• You understand the services being purchased.
• You understand the pricing before confirming your booking.
• You agree not to falsely dispute or deny authorised transactions.

Providing false payment information or submitting unauthorised chargeback claims may be investigated and challenged using the booking records, payment authorisation, IP logs, booking confirmations and customer acknowledgements collected during checkout.

6. Non-Refundable Services

Sydney Ironing provides customised professional services rather than physical retail products.

Once a booking has been accepted and processing has commenced, all payments are non-refundable.

This includes situations involving:

• Change of mind
• No longer requiring the service
• Accidental bookings made by the customer
• Failure to read the Terms & Conditions
• Failure to prepare garments for pickup
• Customer scheduling conflicts after booking acceptance

This policy exists because every confirmed booking immediately commits business resources including:

• Driver scheduling
• Pickup route planning
• Administrative processing
• Garment handling preparation
• Staff allocation
• Operational scheduling

Once these resources have been allocated, the service cannot be resold or recovered.

Nothing in these Terms excludes any rights available under the Australian Consumer Law.

7. Chargebacks & Payment Disputes

Customers agree to contact Sydney Ironing before initiating any payment dispute or chargeback with their financial institution.

By completing the booking process and accepting these Terms, you acknowledge that:

• You authorised the transaction.
• You understood the services being purchased.
• You accepted the pricing displayed at checkout.
• You accepted that confirmed services are non-refundable.

Sydney Ironing reserves the right to provide booking confirmations, payment authorisations, acceptance records, customer acknowledgements, communication history and delivery records to Stripe or the issuing bank in response to chargeback claims.

Fraudulent or invalid chargebacks may be formally disputed.

8. Cancellations & Booking Changes

Customers may request booking changes before Sydney Ironing accepts and schedules the booking.

Once a booking has been accepted and operational processing has commenced, cancellation requests may be refused.

Sydney Ironing reserves the right to charge reasonable fees where resources have already been allocated.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate pickup and delivery addresses.
• Providing accurate contact information.
• Ensuring garments are ready for collection.
• Advising us of garments requiring special care before pickup.
• Removing valuables from pockets.

Sydney Ironing is not responsible for damage caused by undisclosed garment defects, existing wear, colour fading, weak fabrics or manufacturer faults.

10. Garment Care & Liability

Sydney Ironing exercises reasonable care when ironing and handling garments.

Our liability is limited to the repair or replacement value of the affected garment, or the amount paid for ironing that specific item, whichever is lower, except where otherwise required by law.

Claims relating to damaged garments must be submitted within 48 hours of delivery together with supporting photographs.

11. Turnaround Times

Estimated turnaround times are provided in good faith but are not guaranteed.

Delays caused by weather, traffic, public holidays, high demand or events beyond our reasonable control may affect delivery schedules.

12. Prohibited Items

Customers must not submit:

• Hazardous materials
• Wet garments
• Garments contaminated with chemicals or biohazards
• Illegal items
• Items unsuitable for domestic ironing

Sydney Ironing reserves the right to refuse any booking at its discretion.

13. Privacy

Personal information is collected only for booking administration, customer communication and payment processing.

Payments are securely processed by Stripe in accordance with industry-standard security practices.

14. Changes to These Terms

Sydney Ironing may update these Terms & Conditions at any time.

The latest version published on this website will apply to future bookings.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the jurisdiction of the courts of New South Wales.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Email: info@sydneyironing.com.au